Refund policy

RETURNS

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

Post-Purchase Discount Policy

Occasionally, we surprise 1 in every 10 customers with a special post-purchase offer — 40% off another pair of sunglasses. This offer is triggered automatically based on browsing behaviour and must be redeemed within 20 minutes of your original order.

This discount is exclusively tied to your first purchase. If you choose to return your original order, the 40% discount on the second order becomes invalid. In this case, any refund you receive will reflect the adjusted pricing, meaning you’ll only be refunded the equivalent of what the second pair would have cost without the original qualifying order.

We reserve the right to adjust refunds accordingly to prevent misuse of the post-purchase discount system.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sayhi@nomadeyewear.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Gift Card or exchanged maybe offered.

Exchanges (if applicable)
We only replace items if they are defective or damaged. We can only accept exchanges within 30 days for delivery. Please visit our website and contact us via our contact form.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Warranty
All sunglasses come with a 30 day warranty unless otherwise stated. Lenses must be inspected within 48 hours of receiving your sunglasses and any defects must be reported within this time frame. Any undelivered parcels must be reported as soon as possible, and within 7 days from the delivery due date.

NomadCare covers one pair of sunglasses, once in the first year of purchase. If you own multiple pairs of sunglasses, then you must purchase multiple NomadCare packages to cover the amount of sunglasses you own.

Shipping
To return your product, contact sayhi@nomadeyewear.com and we will provide a return address.

All customer must input correct delivery address. We cannot amend shipping address once the order has been placed. We are not held responsible for any loss or misdelivery caused by incorrect information provided at the time of purchase. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

International Shipping Costs are non refundable if delivery is refused.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.